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CUSTOMER SERVICE


WHY ATTEND?

Imagine a culture of “service entrepreneurship”, where each staff member enthusiastically takes responsibility for ensuring your customers have an experience they’ll want to share with everyone they meet!  It’s no longer good enough to give “excellent” customer service. To get customers coming back to you time and again, to get customers giving you rave reviews, your service has to be nothing short of “extraordinary”.

WHAT WILL YOU LEARN?

  • How customer expectations have changed in the 21st century
  • Customer behaviour and why customers choose to stop doing business with us
  • The power of behaviour
  • Behaviours to avoid
  • What is good customer service?
  • The 10 essential traits of outstanding service providers
  • How to treat a dissatisfied customer
  • Ways to handle difficult telephone calls
  • Handling the more difficult situations
  • Why it’s the little things that make such a difference.

COURSE INFO

  • PERTH

    DATES: 19 Feb; 15 April
    DURATION: 4 hours
    LOCATION: West Perth

  • ALBANY

    DATES: Contact Albany for course details.

  • BUNBURY

    DATES: Contact Bunbury for course details.

  • GERALDTON

    DATES: Contact Geraldton for course details.

COURSE PRICING

  • PERTH

    Member - $450.00*
    Non-Member - $500.00*
    CTF Subsidy - $124.00^

  • ALBANY

    Please contact Albany for more information on pricing.

  • BUNBURY

    Please contact Bunbury for more information on pricing.

  • GERALDTON

    Please contact Geraldton for more information on pricing.

HOW DO I ENROL?

ENROL FOR PERTH ENROL FOR ALBANY ENROL FOR BUNBURY ENROL FOR GERALDTON

*Prices subject to change. ^Construction Training Fund (CTF) subsidy available for eligible course participants.